FAQ

What is online booking and how do I use it?

Online booking is a convenient way of booking your travel over the internet. Using the Bhutan Airlines online services you can:

  • Book a flight and pay online for your travel itinerary
  • Request for a particular seat, special meal, or service

How do I use the online booking service?

You can start by visiting "Book Online” option of this site. You will then have to follow the process of

  • Search - Find a suitable flight/routing/date
  • Select - Display of fares and selection of suitable fares
  • Passengers & Payments – Inserting details of passengers and payment details on a secured site
  • Confirmation - Getting a confirmation of the booking details

Can I use this service for checking availability and fares without actually purchasing a ticket?

You can check flight availability and fares, as we take the payment only if you choose to complete a booking.

How can I view the schedules offered by Bhutan Airlines?

Please click on the Time Table or Schedule link to view the schedule. You cannot make an online booking using this option though. You can also download the Schedules in pdf format.

Is Bhutan Airlines online booking valid for travel on other airlines?

No, currently all the bookings are solely for travel on Bhutan Airlines  .

Can I make the booking online and pay at any of the Bhutan Airlinesoffices?

Due to ticketing regulations, a different fare may apply if you wish to pay for the tickets at Bhutan Airlines office. The fares displayed online are for sale and payment on www.bhutanairlines.bt only.

Can I avail of Companion offers online?

No, currently this facility is not available for online booking; you may please contact your nearest Bhutan Airlines office.

What is the maximum number of travelers for whom I can make an online reservation?

You can book online for up to nine (9) passengers, including adults and children in your traveling party. Infants are co-related to the number of adults in the traveling party.

Can I make an online booking for a child traveling alone?

No, please contact your nearest Bhutan Airlines office.

Can I purchase an open-dated ticket when I book online?

No. The selected sectors must be booked on a confirmed basis and paid for at the same time.

Can I make a booking online with my credit card if I am not travelling myself?

If the cardholder is not a part of the traveling party, then the passenger should possess:

  • A photocopy of both sides of the card, which will have to be self attested by the card holder authorizing the use of the card for the purchase of the ticket. For security reasons, please strike out the security CVV digits on the copy of the card.
  • This photocopy should also contain the name of the passenger, the date of journey and the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Bhutan Airlines reserves the right to deny the passenger(s) from boarding the flight.

Can I book my ticket online and pay later?

 We have a Online Reservation Request form on our website http://www.bhutanairlines.bt/reservation where you can book now and pay later.

How can I pay for my ticket online, what are the payment methods?

You can use a credit card issued by Master/ Visa cards. If your payment is successful you will receive an Itinerary receipt by email.

Can I use more than one card for my payment if I have a credit limit on my card?

No. For one transaction only one card can be used for online booking.

Is it secure to give my personal details and my Credit card information online?

Our site http://www.bhutanairlines.bt/ uses the industry standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent by your computer to the Bhutan Airlines server.

How do I know that the connection is secure?

The closed lock on the bottom of the browser is an indication that the page is secure. You may also view the same, using the browser security options in the tools/ properties depending on the browser you are using.

How can the fare displayed on the currency converter be different from the amount charged by my bank?

While booking online on our Website, fares will always be displayed in the currency of origin country. Further Air India, through a Payment Gateway would capture, process and receive payment for the exact amount as displayed on the ticket. Bhutan Airlines does not charge anything additional to the displayed fare. Our web site does offer the option of viewing the equivalent fare amount in the desired currency. However that is purely for reference only (as mentioned in the box display) and may not be the actual amount charged by your card issuer as they use the applicable BSR of the Bank.

If I book my flights online, how will I get my tickets?

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information of about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

I did not receive a booking confirmation on the page. What should I do?

You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport and to check-in. alternately, you may click on the "Manage PNR” option in your profile to view your booking details to check if the ticket has been issued and check that you have entered the correct email address.

Can I check to see that the payment for my ticket has been successful?

If your payment is successful you will receive an Itinerary receipt. You can also log in and view the status of your booking from "Manage PNR” tab or view your booking as a guest.

What are the time restrictions of buying a ticket online?

Online booking is available for all flights up to 6 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 6 Months in the future.

How can I book a one way or return travel?

Select the "One way” radio button on the "Book online” page for one way travel. The "Return” radio button is used for booking return point to point travel.

I can see a lower fare than the fare that I have paid for, Why? Can I get a refund of the balance amount?

Bhutan Airlines has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature, the fares may differ with the discounted fares being available later. Refund cannot be processed for the difference in fare. The same applies if the fare displayed is higher that the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for the rebooked dates is higher than the amount paid by you.

Will extra fees and taxes be charged on top of the price shown online?

All known taxes at the time of reservation have been collected. However there may be some taxes which are collected at the airport on departure. As the merchant is based in Thailand, some credit cards also charge a foreign transaction fee. This fee is not charged by Bhutan Airlines.

I haven’t received my booking confirmation email what should I do?

Please check that the email has not gone into your Junk Mail folder.
You can also sign in to your online booking manager and check that you have entered the correct email address.

I entered my booking reference and name in the View booking but I cannot see my booking.

Check that you have entered the correct booking reference number (this is also sometimes called the PNR) and that the exact name of at least one traveler as it appears on their passport.

How do I check flight status?

There is a link on the home page for viewing Flight Status.